Administrative functions that mostly entail clerical tasks are typical concerns of the back office but this non customer-facing division also includes all other tasks essential to a company’s day to day operations.
These are customer service, marketing, human resource which encompasses the recruiting and hiring process, information technology service that covers data entry, and accounting service which involves bookkeeping and financeSo, you see, the back office is such a wide realm that you would need a couple of experts to man the workplace.
Then again, if you’re thinking of a company with full back office services, you might not be able to cope up with the expenses related to itBesides employee maintenance and office space, you’d still be needing professionals to perform those above-mentioned tasks.
Hence, the idea of outsourcing administrative services to a third-party company is just right for youHowever, there are some factors to consider before you begin your search for the outsourcing partner that you can trust.
Before Outsourcing Back Office Tasks
In general, there are three stages to go through prior to pursuing your outsourcing goals – planning, execution and supervision.
1Planning
When making a decision crucial to the life of your business such as opting to delegate tasks to an external vendor, give all your employees an opportunity to participate in the discussion by asking them for insights.
Explain the reasons why outsourcing is badly needed by the company at this point in timeMaybe they’ll start to realise that workloads are starting to pile up and are left undone or resources are limited and that management is finding it hard to make ends meet, and so onPoint out that outsourcing isn’t merely a cost-cutting approach but a strategy that helps businesses achieve success so it’s important that your staff see that point.
Other critical points to discuss are the tasks to be outsourced as there are those that eat up productivity but don’t contribute to revenues while other tasks need specialised expertise that’s not available in-houseThis way, people will slowly understand how outsourcing can affect the existing work processesThus, it would be easy for them to identify the long-term-effect of outsourcing.
2Implementation
To make sure that there’s a smooth transition in your usual business operations, there has to be a strategic plan agreed by your company and the chosen business process outsourcing organisation so as not to create confusion among the workers of the two entities involved.
For sure, you can’t afford to mess up your own standard operating procedures, so a proper collaboration between the two companies is crucialWhen considering the tasks to be outsourced, experts advise that you deal only with a single BPO company as it would be easy to track their performance.
3Supervision
During the course of the partnership, make sure to keep communication lines open at all times so that you’d be updated on the work progress and if there are glitches, these can be resolved quickly.
Your positive relations with your BPO partner can give you mutual benefits because eventually, you’d realise that working together can largely contribute to business growth on both sides.